GroupSoft’s SAP Retail & SAP POS Case Study on SAP Site

E-City, First Super-Specialty Electronics Store in the Middle East, Uses Retail Solutions from SAP

June 17, 2009 – SAP AG (NYSE: SAP) today announced the successful implementation of the SAP® for Retail solution portfolio, providing integrated end-to-end retail applications for Al Batha Group’s new electronics retail venture, E-City. Al Batha Group, one of the largest business conglomerates in the United Arab Emirates (UAE), required a retail-specific solution as a strategic IT foundation to grow along with the E-City business. The successful implementation of the SAP software was completed in only four months, with the support of a dedicated SAP task force.

Al Batha Group, an SAP customer since 1999, recently launched E-City as the first super-specialty electronics store in the Middle East. The store offers world-class customer service and sells a wide range of high-end electronic items, including laptops, televisions and telecommunications products such as mobile phones. The store recently opened in Wafi Mall, and the company has plans to open additional stores in Dubai, Sharjah and Abu Dhabi, as well as across the UAE and Middle East over the next several years.

E-City is using the SAP® Point-of-Sale (SAP POS) application, which offers unprecedented flexibility to address retail-specific needs such as pricing, discounts, promotions, tender types, layaways and returns. The application offers powerful back-office functions for in-depth store-level management and reporting. Supply chain efficiency is improved as the customized reporting allows E-City management to closely monitor and analyze the movement of stock, ensuring the tools needed to manage product demand successfully.

“Al Batha has been working with SAP for nearly a decade, so when it came time to select a strategic IT solution for our new retail venture, SAP was a natural fit,” said John Willimott, managing director of Al Batha Retail Group, which includes E-City. “The integrated, end-to-end retail solution from SAP enables staff at our new retail stores to consolidate all services from the back-office to point-of-sale, while providing fast, effective and efficient service to customers. Additionally, SAP POS enables us to respond immediately to changing business needs and competitive pressures by quickly implementing new business functionality or transaction types.”

Mobile POS terminals allow E-City staff to scan a customer’s basket goods and print a product slip that the customer can then take to the cashier and pay immediately, ensuring that queues in-store are minimal. In addition, the ‘Info Stations’ situated in the store allow staff to check stock position and status, and create sales orders that are automated to the back office.

“The SAP for Retail set of solutions is integrated with Al Batha’s existing SAP platform by providing a single view across the entire enterprise,” said Saji Oommen, general manager of IT, Al Batha Group. “SAP is helping to streamline the purchasing needs of both the head office and the stores while providing business intelligence, customer relationship management, planning tools and RFID solutions, all of which will help enable E-City to achieve its business goals.”

The SAP solutions help ensure that customers will enjoy a consistent retail experience as the E-City systems are all integrated, from cash registers to return points. The home-delivery and installation tracking systems help to monitor compliance to the delivery schedules committed with the customers.

“As one of the largest private business groups in the UAE, Al Batha is recognized for its innovative technological approach to retail,” said Sergio Maccotta, managing director, SAP Middle East and North Africa. “SAP is pleased to provide the company’s new retail venture, E-City, with our robust retail solutions, which help ensure reliability, scalability and provide a business platform which seamlessly integrates data from the back office to point-of-sale.”

The SAP for Retail solution portfolio provides a set of leading edge solutions that helps retailers of all sizes drive a better return on their investment. Offering an end-to-end set of solutions supporting merchandise lifecycle, corporate operations, shopper insight, supply chain and shopper experience, SAP helps retailers run a clear enterprise by providing the insight necessary to understand their shoppers, as well as the flexibility and efficiency required to execute in a cost-effective, sustainable manner.

Follow link: http://www.sap.com/about/newsroom/press.epx?PressID=11471

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GroupSoft UK – SAP Retail Solutions

GroupSoft is a leading provider of completely integrated Retail Solution, which includes ERP, Retail Point of Sale, Retail Analytics, Space Planning, Merchandise Assortment Planning, Customer Loyalty and Business Warehousing. GroupSoft was founded in 2003 and started its operation in India, in a typical IT Start up scenario.

Today, the team is servicing large enterprise customer in India, Middle East, United States and Europe through its office in India, UK, US and Canada. GroupSoft services are focused around providing value for IT investment to its clients. We are supporting our partner SAP in its efforts to help retailers choose the right technology solution and roadmap. We have consolidated our learning and best practices from our past experience, leveraged our relationship with SAP to create a strong partner ecosystem.

Our SAP Competency centre provides SAP Retail Consulting and Implementation services along with offshore support services. Our SAP POS expertise is acknowledged across Asia and Europe as we are one of the few companies implementing this product throughout the region.

GroupSoft’s Retail Services are complemented by its advance product lines of Merchandise Assortment Planning tool, Retail Analytics Cube & B2B/B2C Portal, which are tightly integrated with key Enterprise Resource planning applications, like SAP, Movex etc. In our endeavour to provide integrated Retail Solutions to our clients, we have developed a framework that optimises services and products offering, for seamless data flow. Our service and product mix, can provide a retailer one stop shop for all his IT needs, to include data analytics and management decision systems.

GroupSoft’s Retail Roadmap has been developed keeping these future trends in mind.

Point of Sale: SAP POS expertise with backend integration with SAP Retail. We are the only company globally to have implemented 4 SAP POS projects.

MAP: GroupSoft has developed a deep understanding of merchandise management and provide assortment planning solution to Retailers by way of GRMAP.

ERP: GroupSoft works in collaboration with SAP as a channel partner and helps implement SAP for Retail. Our Retail Roadmap uses methods and technology to deliver meaningful and measurable value, sustainable business benefits and long term scalable ROI for future growth. Our SAP Retail competency is complemented by SAP POS solution and along with the SAP BIW, SAP MAP and POS DM; a retailer can build his ecosystem dealing with a single vendor. Our customer-centric solution delivers streamlined business processes, store level visibility, customer centric merchandise and supply chain management, enables multi-channel retailing and Integration to manufacturing level.

Forecasting & Replenishment: SAP Forecasting and Replenishment optimizes the internal logistics of retail companies by improving the replenishment processes. It aims to Cut surplus stock in distribution centres and stores, Reduce stockouts in distribution centres and stores, Lessen the large amount of manual work required by implementing highly automated replenishment planning in stores and distribution centres & Increase transparency in the supply chain through effective analyses.

GroupSoft Mobile Integration: – Mobile POS Integration. – Mobile Handheld based WMS Services – Mobile Handheld based Transportation and Shipping Activities. – Mobile Promotion – Multiple Mobile Tech interfaces such as WAP. – Integrated with ERP/ Transaction based applications.

Loyalty Management: GroupSoft’s Loyalty Scheme Management is based on Centralized Customer repository with on-line access at POS. Designed the loyalty management program by Customized Grading & Classification; Customer based pricing & programs, Customer Rewards, Dynamic Point calculation & redemption

About SAP: SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world.

Please visit our website for further information http://www.groupsoftuk.co.uk

SAP POS Data Management

POS Data Management from SAP® is a solution targeted at enabling faster and more efficient processing and analysis of point-of-sale (POS) data for more strategic and responsive decision making. With seamless integration between SAP® Retail, SAP® POS and SAP® POS DM – the SAP® for Retail solution suite has finally arrived.
In the dynamic retail environment, Retailers have to look closely at their sales and inventory, react within hours to changes in consumer behaviour and demand. Decision making at all levels becomes critical and POS DM provides just the mechanism at access convenient and up to date information on events, promotions, prices, margins and other retail parameters. Analytically, SAP® POS Data Management provides retailers insight they need to perform more effective long-term strategic and operational decision making, as well as to capitalize on emerging business opportunities.
With integration with integrated directly with SAP® Business Intelligence (SAP® BI) software, allowing retailers to analyse retail performance at store level. It further links to processes like inventory management, financials, billing, and credit-card settlement.

• SAP® POS DM is a standalone product
• Seamlessly integrates with SAP POS, SAP Retail and existing SAP® applications
• Its architecture makes integration with third party applications easier.
• Improved handling of POS inbound processing and analysis
• Data from POS DM can be used for sales audit / fraud audit
Once POS DM provides data to BI, the following reports can be created:
• Store/Article Analytics
• Event Analytics
• Cashier Analytics

Reporting is possible over very detailed POS data like store/sku, receipt and cashier POS Regional manager.
The retail calendar allows the reporting over fiscal year variants
Analysis are possible for reason codes like e.g. returns

Key process flows
• POS DM into SAP BI using Business Content POS Analytics
• Reports and Queries in SAP BI for POS Analytics

SAP POS DM Reports that are available in BI are listed below:
• Event – Annual Comparison on Day Basis
• Number of Returns in a Store
• Returns in Different Stores
• Compare Calendar Months with the Previous Year
• Sales Controlling on Daily Basis
• Store Comparison over Several Weeks
• Top N Articles
• POS Receipt Cancellations
• POS Accounting
• Cash Removed from POS
• Cashier Productivity
• Means of Payment
• Discounts
• Store Ranking
• Market Basket Analysis
• Number of Returns Different store
• Department Flash Report

To find out how SAP® POS Data Management can help you stay on the competitive edge, visit http://www.groupsoftuk.co.uk

SAP POS – Future of Store Solution

SAP POS (erstwhile Triversity) for Retail and Wholesale Distribution provides store transaction processing capabilities to Retailers based on client/server Point of Sale (POS). It also encompasses a number of centralized solutions that support the customer interaction and integrate with corporate systems including data repositories.

SAP Point-of-Sale (SAP POS) application can help your retail business reduce the operating costs of store systems – while at the same time deliver an enhanced customer experience. By seamlessly integrating with SAP Retail through its Process Integration methodology, it is by far the Premium Choice for customers with an existing SAP Retail engine or looking at deploying SAP Retail as the ERP Solution.

You can optimize POS devices to your exact business needs. Your sales associates can learn and use the devices quickly and easily. This flexible POS software is ideal for international retailers who can use it to support multiple languages, currencies, and standard business practices.

POS is Functionally Rich, Providing Retailers Flexibility and Stability

• International capabilities with definable language support

• Label printing capabilities

• RF Hand-Held Device Support / Mobile POS

• Database COM Interfaces

• Loss prevention capabilities

• User-defined POS transactions

• Support for Any Payment Technology

• Large, international retail user base drives functional capabilities

• Easy to Use Configuration Tools

• Microsoft Windows Technology

• Comprehensive Back Office Modules and Reporting

• Simple Flow for Point of Sale User Interface

• Hardware Agnostic Providing More Flexibility

• Mobile POS and Thin Client Application Support

• Standards-based interfaces, payment, peripheral support

• Supports PCI DSS compliance

Customer Benefits derived from SAP POS Solutions

• Faster Processing of Transactions at POS

• Reduced Errors and Improved Data Accuracy

• Rapid Changes to Business Processes through Configuration

• Superior Ease of Use – reduced training needs

• Increased Customer Loyalty through targeted promotions

• Reduced losses through proactive fraud detection

• Better Customer Service and reduced fraud through automated returns

• Centralized financial authorization reduces transaction processing fees

SAP POS (latest version 2.1 / 2.2 in release) software can help retailers reduce operating costs with a flexible, easy-to-modify system that runs the POS process that you stipulate.

For more information please contact – http://www.groupsoftuk.co.uk
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